Archive for December, 2010

A Four-Step Plan to Building a Social Media Dashboard

“If you don’t know where you are going, any road will take you there.”

Lewis Carroll

A few years back, I presented a preliminary dashboard measuring Web activity to an advisory group at the organization where I was working. This was a smart, perceptive and knowledgeable team. I expected lots of questions and some insightful discussion around the conference table where we met late on that cold afternoon. What I didn’t expect was to walk out with a list of indicators three times as long as the one I walked in with. Every metric I posed led to suggestions for more. The suggestions shot off in a thousand directions. By the time the sun had set outside (and in the room), I had learned a painful lesson. While the metrics may vary, there is a logical process to follow that will make creating a dashboard easier. So, to help you avoid similar pain, here is my four-step, never-fail plan to building a social media dashboard. (Your metrics may differ, but the process should work.) Read the rest of this entry »


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